Return Policy

Standard Return Policy Return Policy for Customized Products Standard Return Policy

We are proud of our products and want you to be perfectly satisfied with your purchase. All products (excluding customized products - see customized proudct return policy for more detail) are guaranteed to be free of defect. If you are not satisfied for any reason, we will gladly provide a merchandise refund for your order within 30 days of receipt.

All of our products are warranted to be free of manufacturing defects. If for some reason there is something wrong with your order please contact us at the email or phone number listed at the bottom of every page on this site. This contact information will also be on the automatic email you receive outlining your purchase. Please check your order immediately upon receipt. Seller reserves the right to send replacement parts when applicable.

Our refund policy does not cover items damaged due to wind or other "acts of God", misuse or neglect. It is the customer responsibility to take care and to safely use the products they ordered. If you have a question about proper use, please visit our product care page on this web site.

When returning products due to manufacture defects, they MUST be packaged in the original carton and must be returned or exchanged within 15 days of receipt. Please check your order immediately upon receipt. Seller reserves the right to send replacement parts when applicable. Refunds will be given for the purchase price less the original shipping and handling costs incurred. A restocking charge will apply if the item has been scratched or damaged and is no longer salable as "new". Also customer will be responsible for return shipping via UPS to us. We also reserve the right to repair or replace such merchandise.

Refunds are issued within 30 days of our inspection of returned items. Only items with written authorization are eligible for a full purchase price (less S&H) refund. For this reason, it is best to communicate via email to receive written authorization to return your purchase.

Returns are easy.
You can return the merchandise through the mail for a refund or replacement. To make a return by mail, just complete the Return Form attached to the invoice that you received with your merchandise. Simply indicate the reason for return and the action to be taken, such as replacement or refund. Place the Return Form in the box with your merchandise. Be sure to tear off the top portion of the form and keep it for your records.

 
Merchandise Return Address:
Get Traffic Signs, LLC.
XXXXX N. XX Place
Phoenix, AZ XXXXX

We will process your return and follow your instructions. You may use the shipping carrier most convenient for you.

If you do not have your original invoice, please send a letter with your merchandise that includes the following information:

Name
Address
Phone Number
Order Number
RA# (Return Authorization Number):
Item	Description/Name
Reason for Return
Action to be taken upon return

Return Policy for Customized Products

Return Policy for Guide Signs, Recreational/Cultural Interest Signs, and all Uniquely Worded Sign Products:

Custom orders are made especially for you and cannot be reused or resold.

Therefore, we do not accept returns on custom products.

Merchandise found to be incorrect due to our error may be returned within 15 days of receipt of the order with prior authorization.

If the personalization on a product is clearly inaccurate (i.e., spelling errors in the case of logo applications) we will except the return, and fix the error at our own expense within reasonable time. We are not liable for mistakes made on the customers' part.

Some items, such as custom logo umbrellas, Sunbrella canvas replacement and others will be subject to a restocking charge.